FAQ

 

FAQS

 

Contact Support

Email us at conceirge@brunch.us for all inquiries.

 

Size & Fit

Size information can be found on the product page of each item. Most products are true to size. When converting to women's sizes from men's, go up 1 size. Please note that all our physical products are labeled with Mens sizing.

 

How do I wash my slippers?

To wash them you can follow the steps below:

  1. Grab a towel
  2. Soak it in water and laundry detergent
  3. Scrub the slippers until they are clean 
  4. How to Video

Another option is to throw them in the washing machine on cold, alongside other towels and then air dry.

Note: Not applicable for Corduroy and Suede Collections

 

How do I track my order?

For all online orders, you will receive an email when your order ships with a tracking number.

Orders typically ship within 1-3 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 3 business days, please contact concierge@brunch.us.

 

What is your return / exchange policy?

Brunch offers free returns and exchanges within 60 days of delivery on all domestic orders. We do not offer returns on international orders.

You can start a return or exchange using our Brunch Order Portal

To be eligible for an exchange or return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. All replacements are at the discretion of our customer experience team.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. It may take up to 7 business days for your bank account to post the refund. 

Contact concierge@brunch.us for general or international inquiries.

 

Does Brunch ship internationally?

Yes, however please note that all international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country. 

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

 

How much does shipping cost?

For all domestic orders we charge $10 for orders less than $200, and orders $200 or more shipping is free. This helps cover a small portion of our shipping & packing fees.

For international orders it varies depending on the country, which is calculated at checkout. Please note customs and duties are not included so please be prepared to pay the cost when your package is delivered.

 

What payment methods are accepted?

We Accept - Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and Meta Pay

 

What is Route?

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout. Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

 

Local Delivery 

NYC same day delivery is available Monday through Friday, excluding major holidays. Local delivery orders placed before noon will be delivered by 10pm. Local orders placed after 12pm will be delivered the following business day before 10pm. We are not able to accommodate specific delivery time requests.

For all local delivery orders, a notification is sent to the customer as soon as the package is shipped out. The message informs the customer of the delivery window and gives them the option to reschedule their delivery for a preferred time window.

We charge $13 per order.

Please refer to this link for what areas we cover and more detailed information about local delivery.