Email us at concierge@brunch.us for all inquiries.

Size information can be found on the product page of each item. Most products are true to size. When converting to women's sizes from men's, go up 1 size.

Please note that all our physical products are labeled with Mens sizing. For more information, please refer to our size scale linked here 

To wash them you can follow the steps below:

1. Grab a towel
2. Soak it in water and laundry detergent
3. Scrub the slippers until they are clean 
4. How to Video

Another option is to throw them in the washing machine on cold, alongside other towels and then air dry.

For all online orders, you will receive an email when your order ships with a tracking number.

Orders typically ship within 2-5 business days. You will receive an email with your tracking information once your order ships.

If you do not receive a shipping confirmation email within 5 business days, please contact concierge@brunch.us.

Brunch offers free returns and exchanges within 60 days of delivery on all domestic orders. We do not offer returns on international orders.

To be eligible for an exchange or return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. All replacements are at the discretion of our customer experience team.

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. It may take up to 7 business days for your bank account to post the refund. 

Contact concierge@brunch.us for general or international inquiries.

You can start any returns or exchanges on our Brunch Order Portal.

Yes, however please note that all international orders are shipped delivery duties unpaid (ddu). Customs, duties, and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

For all domestic orders we charge $10 for orders less than $200, and orders $200 or more shipping is free. This helps cover a small portion of our shipping & packing fees.

For international orders it varies depending on the country, which is calculated at checkout. Please note customs and duties are not included so please be prepared to pay the cost when your package is delivered.

We Accept - Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and Meta Pay