New York, NY

Corporate Office

Full time

Brunch is a New York-based lifestyle brand specializing in comfort-driven footwear and an easy-going attitude. Designed for the in-between moments, Brunch delivers everyday luxury with a nostalgic spin on travel and leisure.

We're looking for an operationally excellent leader who can build scalable infrastructure while staying hands-on when needed. You'll own the end-to-end operations backbone—fulfillment, inventory, customer experience, and vendor relationships—while partnering cross-functionally to support strategic growth initiatives. This is a high-impact role for someone who thrives in a lean, fast-moving environment where you'll need to balance strategic planning with tactical execution.

Key Responsibilities

Cross-Functional Operations Leadership

• Serve as the primary liaison between Product Development, Production Planning, Customer Experience, and eCommerce teams
• Coordinate cross-functional launch timelines: production delivery → inventory receipt → site upload → fulfillment readiness

Fulfillment

• Own the 3PL relationship end-to-end: performance management, SLA accountability, daily issue resolution, weekly ops reviews, and monthly SLA claims and invoice reconciliation
• Own wholesale order fulfillment for major retailers and boutiques, including EDI, routing guide, and retailer compliance
• Ensure 3PL adherence to packaging, QC, and quality standards; manage damages reporting and warehouse supply replenishment
• Roll up your sleeves during critical periods, from personally fulfilling orders at peak to running on-site teams for major launches

Inventory & Planning

• Maintain inventory accuracy across 3PL and Shopify, including monthly reconciliation across DTC, wholesale, and fulfillment centers
• Manage pre-orders and sell-ahead, and partner with Planning on purchasing decisions to minimize stockouts and backorders
• Coordinate inventory movement, donations, office stock, and marketing/gifting samples

Logistics

• Manage inbound logistics end-to-end: freight forwarders, product splits, routing, ex-factory date changes, receiving priorities, and PO uploads
• Own inbound reporting (incoming shipments, open POs, receiving) and source new freight partners as we scale

Customer Experience

• Drive the operational excellence of our CX team through clear KPIs and reporting
• Own product information handoffs to CX, including QC and sizing
• Own post-purchase operations: shipping settings, FAQ, delivery speed communications, order tracking, and returns/exchanges

Qualifications

• 3-5+ years in operations leadership, ideally in DTC fashion, lifestyle, or consumer brands
• Proven experience managing 3PLs, customer service teams, and scaling operations through growth
• Strong analytical skills: demand planning, inventory forecasting, data-driven decision-making
• Systems thinker who can build processes from scratch and optimize existing workflows
• Exceptional organizational skills with high attention to detail and follow-through
• Comfortable in ambiguity and startup pace; entrepreneurial mindset
• Willingness to travel and work flexible hours during peak periods

Email jobs@brunch.us with your resume if you are interested.

New York, NY

Corporate Office

Full time

About the Role

We’re looking for a Paid Social Manager to own our paid program, led by Meta and extending to Google and new channels, from what we test and where budget goes to the creative that runs each week. This role connects performance and creative: reading results every week, turning them into sharp briefs, and building the content streams that help us reach new customers. It’s perfect for someone who lives in Ads Manager but cares just as much about how the brand shows up. You’ll own paid performance, measured by new-customer acquisition at efficient CPA.

Key Responsibilities

• Performance & Testing: Review Meta results daily and weekly, design structured creative tests, and turn results into clear direction for the team on what’s working, what isn’t, what to make more of, and what to stop.
• Creative Briefing: Write tight, prescriptive briefs for our in-house creative team, photographers, and creators, covering format, shot, background, and hooks.
• Creative Mix Strategy: Own the balance of content types across layflats, on-model, GIFs, video, and creator content.
• Weekly Launch Cadence: Set the weekly launch plan and partner with our media buyer to get a focused batch of distinct new ads live each week.
• Launch Packages: Build the creative plan for every product launch and collaboration.
• Creator & Partnership Ads: Build out our creator program, briefing and managing creators and running their content as partnership ads.
• Content Sourcing: Find new, low-cost content streams, including UGC from customers and creators we’re tagged in, creator seeding, and UGC platforms, and secure the rights to run it as ads.
• Media Buying: Manage budgets, campaign structure, and scaling in Ads Manager alongside our media buyer, moving spend behind winners quickly and cutting what isn’t working.
• Google Ads: Support our Google program across Search, Shopping, Performance Max, and YouTube, and make sure creative and product feeds keep up with what’s working on Meta.
• New Channel Testing: Scope and run structured tests on new channels.
• Reporting: Own weekly creative performance reporting, using AI tools connected to Ads Manager to explain why results moved and what to do next.
• Cross-Team Partnership: Work closely with our media buyer, creative, and site teams so what we learn in paid shapes the brand, the site, and new products.

What We’re Looking For

• Paid Social Experience: 3–5+ years in performance creative strategy, paid social, or growth at a DTC brand or agency, ideally in footwear, apparel, or accessories, and at a fast-scaling brand.
• Meta Fluency: Deep understanding of how Meta’s algorithm uses creative, including campaign structure, testing, and scaling, and comfort reading CPA, ROAS, CTR, CVR, CPM, and hook rate in Ads Manager.
• Strategic Briefing: A track record of writing briefs that turn data into great creative, with examples of ads you shaped.
• Creator Program Experience: Experience sourcing, briefing, and managing creators and UGC, and running partnership ads.
• Hands-On Buying: Experience managing budgets, campaign structure, and scaling in Ads Manager, with working knowledge of Google Ads (Search, Shopping, Performance Max).
• Brand Taste: A strong eye for lifestyle and product content, and the judgment to push performance without compromising the brand.

Email jobs@brunch.us with your resume if you are interested.

Amagansett, NY

Retail

Part time

We are looking for someone who can align with our brand and can be a representation of what we stand for. This store associate would be responsible for ensuring superior service to all customers, high-standard store operation is maintained and store goals are maximized. This position requires regular exercise of independent judgment and day-to-day decision making to ensure company policies are maintained in a consistent manner.

Email jobs@brunch.us with your resume if you are interested.