At Brunch, we are building a community around a lifestyle of leisure and relaxation; Like those Sundays when you walk down the street to your favorite brunch spot to be stress-free with your favorite friends.

We are looking for an Operations Intern that wants to be a part of a lean, entrepreneurial and fast-pace team. This role will be tasked with managing various operational tasks related to our shopify/inventory systems & also play a role in the execution of different gifting campaigns.

Key Responsibilities:

• Customer Service
• Respond to inbound customer inquiries through email, social media and SMS
• Manage exchanges, returns, damages and customer requests to completion
• Provide exceptional customer experience
• Initiate a new clienteling program for targeted outreach with our VIP customers
• Operations
• Office Management
• Returns Processing
• Shopify Inventory Management
• Shopify product & inventory upload
• 3PL Management including receiving inventory, weekly meetings and cost tracking
• Support the organization & inventory operations of our retail locations
• Other
• Assist marketing when extra help is needed across gifting, content & events
• Support HR initiatives, such as team events / outings

 Qualifications:

• A scrappy attitude, highly resourceful
• Skilled in managing social driven campaigns and online channels of distribution
• Ability to be a source of inspiration and energy for the team around you
• A communicative leader. Able to develop and maintain effective relationships and partnerships both cross-functionally within the business and with external partners
• Willing to work 4 days/week in office
• Exceptionally organized. Able to multitask and prioritize, highly detail-oriented with exceptional follow-through
• Must have exceptional computer skills (MS Office, Excel)
• Collaborator who values integrity, innovation, respect and excellence.